Pro Guard
When you need more than the basics, Pro Guard delivers. It builds on Essential Shield with biweekly service moments, continuous monitoring and a fixed Service Delivery Manager. Designed for SMEs that want to manage security as a continuous process, without enterprise complexity.
The big difference with the entry tier is intensity. We follow your environment permanently instead of monthly: critical vulnerabilities (CVSS 9.0 or higher) are communicated within 8 working hours, and we intervene proactively with hardening before the problem occurs.
You also get an annual security roadmap and a monthly report you can show straight to management, customers and auditors. That way your security grows according to plan, not by accident.
What is included
Pro Guard contains everything from Essential Shield, at a higher intensity across the board.
Support
Third-line M365 support through fixed contacts
Your internal IT comes to us through the helpdesk portal. Your team decides who contacts us; end users stay with your own IT.
Fixed Service Delivery Manager
One contact point who knows your environment, with a phone escalation channel for critical situations.
Small changes
The 4-hour rule
Configuration changes up to 4 hours of estimated effort and without architectural impact are included in your monthly fee.
Project work separately
Something bigger, a migration or a structural rework? You get a separate project proposal upfront, with scoping. No surprises afterwards.
Governance & service moments
Biweekly service meeting (1 hour)
Status, risks and priorities with a maintained action list and risk overview.
Annual security roadmap
Quarterly goals, prioritised by risk, aligned with your NIS2/CyFun ambitions.
Continuous monitoring
Permanent follow-up of your tenant
Secure Score, Exposure Score and Microsoft recommendations: we follow them up permanently, not monthly.
Critical vulnerabilities within 8 working hours
CVSS 9.0 or higher? You hear it from us within 8 working hours, with advice on mitigation.
Proactive hardening
New ASR rules, policy adjustments, zero-day mitigations before the patch. And follow-up of your Windows update rings and Microsoft apps.
Scope
Full Microsoft 365 suite
Entra ID, Intune, Defender, Exchange and Purview: the full M365 environment falls within the service.
Optional modules
Device Lifecycle can always be added. NIS2 pressure or ISO ambition? Then Ultimate Fortress is the logical next step.
Reporting
Monthly security report
Secure Score trends, executed changes and recommendations with their status. Immediately usable towards management, customers and auditors.
Compliance-aligned
We work according to Microsoft security baselines and translate your CyFun ambitions into concrete steps.
Service details
Starting price
€40–45 per user/month, indicative
Required licence
Microsoft 365 (not included)
Support
Third-line, fixed contacts + Service Delivery Manager + phone escalation channel
Who is it for?
Pro Guard is our reference tier: the service level most SMEs choose when they take security seriously. You have a functioning internal IT or IT partner, and you want governance, risk follow-up and continuous improvement on top of it.
It fits you if:
- An audit showed the basics and you want to follow up the findings structurally.
- You want continuous follow-up, not a monthly look in the rear-view mirror.
- Customers or auditors regularly ask for proof and you want a fixed report for that.
- You want to grow towards CyFun maturity, according to roadmap and without improvisation.
Doubting between Pro Guard and Ultimate Fortress? Fortress adds 24/7 SOC, Maester baselining and compliance operations. The audit gives the answer: the tier follows from the findings, not the other way around.
What does it get you?
- Continuous visibility, no monthly surprises
- Critical vulnerabilities reported within 8 working hours
- Annual roadmap, no improvisation
- Monthly reports you can show management and auditors
Start your security upgrade today
Book a free consultation and find out whether Pro Guard fits your company. Honest advice: sometimes an audit is the better first step.
